Big News / New Appointment Policies

Serving the public does have its problems, miscommunication, lack of understanding and high expectations from customers about what we can do with their hair. But we always sort it out. 
That is not to say there haven’t been a few hiccups. They have happened, and they have been rapidly handled. But there is this one sticking point that we as a shop have to address in a formal manner.

​late arrivals and no shows

We have invested in one of the most extensive and powerful POS/CRM/appointment scheduling services on the planet. With an app and everything. All for you guys.

​We understand that everyone leads busy lives and that things come up, traffic happens. We as a shop lock in our schedules twenty nine days in advance to make sure we can accommodate our beloved clients on their schedule.

All we ask for in return is for our clients to do their best to plan for these inevitable hiccups (like, if you have a 5:30 appointment, plan for traffic). What we can no longer ask is for that lost appointment (and subsequent lost income) to fall so squarely on the shoulders of our barbers.

                                          This is the important part 
From the beginning , we will be charging 50% of a scheduled service cost in cases of no shows, late cancels (less than 12 hours notice), and terminal lateness (when a client arrives late enough for their appointment that we cannot complete said appointment) in order to pay our barbers for that now-empty time slot.

Luckily, the vast majority of our clients are on time.

Still, we understand that some may not love these new policies. But neither do we love having hours worth of appointments in a single day cancel without enough time to fill them, nor pushing other clients (who were on time) back due to the tardiness of others. And we will never, ever rush a service.

We don't want to be dicks about this but we must look after our business.